Refund and Returns Policy

1. Overview

This Refund and Returns Policy explains the conditions under which buildersbay will accept returns and issue refunds for purchases made through https://www.buildersbay.store. By placing an order, you agree to the terms set out below.

2. Eligibility for Refunds

2.1. General Conditions

A refund may be granted only if all of the following conditions are met:

• The request is submitted within 30 days of the delivery date.
• The product is returned in its original, unused condition, with all accessories, manuals, and packaging.
• The item is not a custom‑made or personalized product, unless it arrived damaged or defective.

2.2. Defective or Damaged Items

If you receive a defective or damaged product, you must notify buildersbay within 7 days of receipt. Provide a clear description of the issue and photographic evidence. buildersbay will arrange a replacement or a full refund, including any applicable shipping costs.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (408) 284-0321. Include your order number, the reason for the return, and any supporting documentation.

3.2. Shipping the Return

After approval, you must ship the item to the following address within 10 business days:

1135 Northeast 16th Drive, San Jose, California 95113, United States

Use a trackable shipping method and retain the receipt. The cost of return shipping is the responsibility of the customer unless the item is defective or was incorrectly shipped.

4. Refund Method

Refunds will be issued to the original payment method within 14 business days after we receive and inspect the returned item. For credit‑card payments, the refund may appear on your statement within 5‑10 business days, depending on your card issuer.

5. Non‑Refundable Items

The following items are not eligible for refunds or returns:

• Gift cards or store credit vouchers.
• Products marked as “final sale” or “clearance” at the time of purchase.
• Custom‑made, personalized, or special‑order items, unless they arrive damaged or defective.

6. User Responsibilities

When requesting a return or refund, you agree to:

• Provide accurate order information and contact details.
• Follow the return instructions provided by buildersbay.
• Package the product securely to prevent further damage during transit.
• Comply with all applicable laws and regulations regarding the import, export, and resale of the product.

7. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (408) 284-0321
• Address: 1135 Northeast 16th Drive, San Jose, California 95113, United States

8. Legal Disclaimer

buildersbay reserves the right to modify this Refund and Returns Policy at any time without prior notice. Changes will be posted on this page and will apply to all orders placed after the effective date. This policy does not affect any statutory rights you may have under applicable consumer protection laws.